Privacy Policy | Siroco Tours

Who is responsible for your data

The data controller is SOCIÉTÉ MONO TOURS, S.A.R.L., Registre de Commerce 447315, with registered office at 4 Rue Al Yarmouke, Casablanca 20100, Morocco. For privacy questions, email [email protected].

Information we collect

When you send a message, request a quote, call or WhatsApp us, or book a trip, we may collect: name; email address; phone number; travel dates and group size; preferred itinerary details; passport or nationality information when needed for bookings; and any other details you choose to share. Our website may also collect basic technical data such as IP address, browser type, and pages visited through standard server logs or hosting analytics.

How we use your information

We use your information to respond to enquiries; prepare personalised itineraries and quotes; confirm bookings and manage your trip; coordinate accommodation, transport, and activities with trusted partners; provide customer support before, during, and after travel; and improve our services and website. We do not sell your personal data.

Legal bases

We process personal data as needed to take steps at your request before a contract, to perform a booking contract, to pursue our legitimate interests in operating a tour business and improving our services, and where required to meet legal obligations. Where consent is needed (for example optional marketing), we will ask for it separately and you may withdraw it at any time.

Sharing with partners

We may share limited information with hotels, riads, drivers, guides, activity operators, and similar suppliers only when necessary to deliver the services you request. We may also use service providers that help us run email, messaging, hosting, or booking operations. We do not sell personal data to third parties for their marketing.

International transfers

Because we operate in Morocco and work with travellers and partners in other countries, your information may be processed in Morocco and in countries where our clients or service providers are located. We take reasonable steps to handle data carefully and only share what is needed for your trip.

Retention

We keep enquiry and booking records for as long as needed to manage your trip, handle follow-up questions, meet accounting or legal requirements, and resolve disputes. When information is no longer needed, we delete or anonymise it where practical.

Your rights

Depending on where you live, you may have rights to access, correct, update, or delete personal data we hold about you, or to object to or restrict certain processing. To exercise these rights, contact [email protected]. We may need to verify your identity before responding.

Cookies and website data

Our website may use essential cookies or similar technologies required for basic operation and security. We also use Google Analytics 4 to understand how visitors use the site (for example pages viewed and approximate location). Analytics data is processed by Google under its terms; we configure the tag with IP anonymisation where available. We do not use this for third-party advertising. Where required by law, we will ask for consent before non-essential cookies are set.

Children

Our services are directed at adults organising travel. We do not knowingly collect personal data from children for marketing. Trip details about travelling minors are processed only as needed to arrange family bookings requested by a parent or guardian.

Updates to this policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page. Continued use of our website or services after an update means you can review the revised policy here.

Contact

For privacy-related questions, email [email protected] or write to SOCIÉTÉ MONO TOURS, S.A.R.L., 4 Rue Al Yarmouke, Casablanca 20100, Morocco.

Siroco Tours Morocco is owned by SOCIÉTÉ MONO TOURS, S.A.R.L. — Trade Register 447315